Costing Coordinator

Aston, Birmingham, United Kingdom | Internal Sales | Full-time


IMI plc
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Fluid Control, and Transport.

Process Automation 
Process Automation is a world leading provider of flow control solutions for critical applications across the Energy, Marine and Pharmaceutical markets. 
Our one big team work fairly and effectively but mostly importantly together to ensure we maintain the foundations that have enabled IMI’s success through over 150 years of heritage.

IMI Truflo Marine 
IMI Truflo Marine has been a specialist in the design and manufacture of high integrity valves, actuators and pressure reducing stations for critical nuclear and naval marine applications for over 50 years. Our products have an outstanding reputation for integrity and reliability in extreme applications, and we provide support through the life of a facility, from concept to decommissioning and disposal.

Business is profitable, with a full order book and primed for significant growth.

Role Overview
The Costing Coordinator will be responsible for supporting the Internal Sales Team with a set of key customers, managing internal and external contacts to provide quotations, load and progress orders and ensure that customers are always fully updated.

Reporting to the Internal Sales Supervisor, the Costing Coordinator will take responsibility for ensuring that all quotations are accurately costed, with GM% in line with business strategy and delivered to the Account Managers within an agreed timeline.

This role is of key importance to IMI Truflo Marine and requires a customer centric, sales driven individual who has significant experience of working within a sales/customer service environment within a manufacturing environment. 

Key Responsibilities
Roles within the Commercial team exist to exceed sales targets, develop sustainable customer relationships, gain key insights, create solutions, add value through engineering advantage and maximise profitable growth for IMI.  

1.    Process RFQs

•    Prioritise loading of RFQs onto EFACS and Salesforce
•    Provide accurate costings for customer RFQs
•    Liaise with all business functions to secure accurate data
•    Raise Price Reqs and support tickets as and when required
•    Apply smart pricing to all quotations
•    Maintain agreed GM% in line with business strategy

2.    Process Customer Orders

•    Prioritise loading of customer orders onto EFACs and Salesforce
•    Process order acknowledgements for the Sales team
•    Manage customer expectations through all applicable stages of the sales cycle
•    Maintain accurate records of all quotations and orders

3.    Maintain good customer relationships

•    Maintain accurate records of all customer communications
•    Support the sales inbox and telephone queries
•    Resolve customer queries in a timely manner
•    Communicate customer feedback to Account Managers

4.    Manage Tasks and Priorities

•    Assist the Internal Sales Manager in terms or reporting, data analysis and day to day management to ensure that KPIs are achieved
•    Support the day-to-day management of Q2O in order to achieve set KPIs
•    Management of applicable departmental SOPs
•    Participate in cross-functional teams to aid with problem solving and internal development.
•    Actively participate in companywide projects as required

To carry out any other duties appropriate to this post, as necessary or as required.