Field Service Technician

Houston, Texas, United States | Full-time | Fully remote


IMI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


The Role

Plans and coordinates activities concerned with investigating and resolving customer reports of technical problems with severe service valve and eliminating future operational or service difficulties by performing the duties listed below.

Main Responsibilities

  • Perform field service assignments involving installation, start-up maintenance, and repair/replacement of CCI and Sulzer Valve Product at customer plants.  Field service will consist of interfacing with customer to direct performance of site maintenance personnel or personally performing the required maintenance tasks.
  • Recommends design and drawing changes to Engineering department and prepares as built sketches for Engineering review and for inclusion into design/drawing changes.
  • Evaluates and analyzes technical problems and collaborates as needed with Engineering in the development of solutions.   This is applicable to all severe service control valves.
  • Utilizes technical product and application knowledge and is capable of assisting engineering and/or sales team as requested.
  • Looks for opportunities to increase CCI installed base of valves through replacement, retrofits, or upgrades to CCI supplied valves.  Coordinates with CCI Sales Department to maximize exposure to every valve and spare parts opportunity.
  • Makes judicious use of authority to make independent choices free from immediate direction or supervision.
  • Other assignments as required.
  • Timely submittal of Expense Reports and Service Reports.
  • Instructs/trains customers in the proper maintenance and repair of CCI products.
  • Advises customers of adequate spare parts levels and product upgrades and working with CCI Sales Department to capitalize on the opportunities.
  • Troubleshooting problems involving CCI products and determining methods of repair and/or replacement.
  • Managing unforeseen challenges that arise during the execution of the on-site activities such as missing or wrong spare parts, the need for unexpected body repairs, upset or anxious customers, etc.
  • Works with CCI Engineering Department to resolve design and/or manufacturing errors.

What We Offer

  • Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
  • Best-in-class 401K plan with zero vesting and up to 6% contribution matching
  • 14-week maternity leave at full pay following one year of service (Adoption benefits are equivalent)
  • 4-week paternity leave at full pay following one year of service (Adoption benefits are equivalent)
  • Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups 
  • Vacation/Sick time, encompassing inclusive holidays 
  • Career Development opportunities (IMI’s ‘Catalyst’ Program)
  • Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
  • Mental Health and wellness programs to support you and your family
  • Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
  • Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
  • Free financial advisors, webinars, and classes through Charles Schwab
  • Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%


**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

What We Are Looking For

  • 3-6 years in an inside assembly role or relevant external experience in an industrial field service role.
  • Machinist/metal removal experience desirable
  • Associate’s degree in a technical discipline desirable
  • Technical aspects of CCI, BTG Bailey, and Sulzer products.
  • Valve and actuator assembly and disassembly.
  • Blueprint/Drawing reading.
  • Basic machining.
  • Basic operation of Power Plants and Refineries.
  • Control system calibration.
  • Computer operations such as Word, Excel, E-mail.
  • Knowledge of various inspection techniques such as MP, PT, etc.
  • Skills in managing on-site field service activities necessary to complete the valve project to the satisfaction of the customer, and as contracted and agreed upon by CCI.
  • Skills in exercising independent judgment in the analysis, resolution, and execution of solutions to technical problems associated with all severe service valves, especially CCI and Sulzer. Ability to travel 75% of the time, domestically or internationally, on as little as 24 hour notice.
  • Capable of performing managerial/administrative tasks within the field service group.
  • Primarily working independently at a customer’s site with occasional supervision, and will at times be required to create full documentation or assist in creating documentation of the service call
  • Demonstrates the ability to troubleshoot and repair intermediate level valve issues.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; and risk of electrical shock when in the shop area to inspect valves.
  •  The noise level in the work environment is usually moderate (office/cubicle environment with computers, fax machines and printers operating) to loud (manufacturing environment with large machinery operating).

Salary range: $28/hour - $36/hour, depending on experience.