IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview:

Irwin, PA manufacturer of Process Valves and automation seeking a mechanically-inclined self-starter to handle technical inside sales and customer support.

Our customers include world-wide representatives and end users from a variety of industries including Pharmaceutical, Personal Care, Chemical, Shipbuilding, Oil & Gas, Power, Pulp and Paper, Cryogenic, and Food & Beverage. 

Work Environment: Irwin, PA – 100% In-office

Key Responsibilities:

• Respond to customer inquiries including pricing, delivery, product applications, order-entry, trouble-shooting field issues and preparing quotations in a timely manner.
• Ability to work within an MRP system and estimate costs for new products.
• Project management using a CRM platform.
• Work with others in the organization to ensure customer requirements and issues are addressed promptly.
• Respond to customer and Rep inquiries regarding order status, expediting, tracking numbers.   Interface with PBM production, purchasing, and planning to receive current information.   Relay info on use of PBM’s portal for tracking information to Representatives. 
• Respond to customer inquiries regarding minor order discrepancies and process the solution.  Minor discrepancies include tagging errors, order quantity issues, documentation issues or documentation requests.
• Process standard engineering drawing / CAD file requests.  Obtain drawing from engineering file on F drive if available and if not process request through Engineering Manager to have drawing made.   Forward to requestor.  
• Process standard orders – order entry for standard configured valves, parts, repair kits.   ISR to forward request along with associated documentation (quote on file), required documentation (ISO / ENG / IOM codes), and ship date.   Order value limited to $(advise)K or less. 
• Process standard Government quotations on file.   For Government quotes not on file ISR to provide pricing and info and CSR to process quote.
• Process standard email inquiries for standard (price list) parts and repair kits to representative in the form of an email quote.  
• Respond to general inquires for (electronic) information on file including IOMs, brochures, and Product Bulletins. 
• Process all requests with sense of urgency.  Display positive attitude and develop professional customer service relationships with reps and end users. 
• Spend 1 hour each day with an ISR for training on CSR duties (initially) on above duties along with part numbers, price book, Avante (order entry, deliveries, RMAs, etc.)   Save specific examples from your que and walk through the process.  This will be round robin for a 3-month period.

Critical Competencies for Success:

• Technical degree or related field and/or prior technical sales experience dealing with product applications, designs, quotations, and service.
• “Can do attitude” with willingness to handle heavy workloads and meet deadlines.
• Ability to read and understand drawings along with a solid mechanical aptitude.
• Proficient with Microsoft Office
• Proficient math and business writing skills
• 
   

Pay range: $65,000 - $68,000

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs. 

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups 
• PTO, encompassing inclusive holidays 
• Career Development opportunities (IMI’s ‘Catalyst’ Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors, webinars, and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.